Don’t Gamble on ROI: Win Big with Change Management

Healthcare organizations continue to invest heavily in new technology, yet many struggle to realize lasting value from those investments. The gap is rarely technical. It is human.

In this session, KLAS Research and Tegria explore why change management must be treated as a core business strategy rather than an afterthought to implementation. Drawing on KLAS research and real-world healthcare experience, the presenters examine how misaligned leadership, limited stakeholder engagement, and insufficient change planning can slow adoption and erode return on investment.

Attendees will be introduced to the KLAS Change Management Framework, a structured and repeatable approach that guides organizations through critical activities across the change lifecycle, from early planning and leadership alignment to adoption and long-term sustainment. The session highlights how organizations that embed change management from day one are better positioned to protect their technology investments, strengthen workforce engagement, and maintain patient trust during periods of transformation.

Attendees will learn:

• Why integrating change management into strategy accelerates adoption and results
• How leadership alignment and stakeholder engagement directly impact ROI
• The risks of underinvesting in change management for staff and patients
• Practical approaches to sustaining transformation long after implementation