Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation

Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation

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Kelsey-Seybold Clinic’s primary goal is to optimize the patient experience through patient touch points. To deliver on this promise, they needed a unified platform that supported every agent, ideally with a single vendor that could be a real partner, offering strategic guidance and support from implementation onward.
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CallMiner128CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.