Simplyhealth case study

As part of its digital transformation, Simplyhealth sought a scalable solution to improve customer service while ensuring support for digitally vulnerable callers. By implementing PolyAI’s voice assistant, they successfully automated 25% of calls, reducing agent workload and enhancing caller experiences. This case study explores how voice AI streamlined call routing, FAQ resolution, and self-service adoption, ultimately leading to more efficient operations and improved customer satisfaction. Download now to discover how AI-powered automation is shaping the future of healthcare contact centers.