Revolutionizing Contact Center Efficiencies and Patient Experiences with AI-Powered Technology

Revolutionizing Contact Center Efficiencies and Patient Experiences with AI-Powered Technology

Wednesday, March 5, 2025 11:30 AM to 11:50 AM · 20 min. (US/Pacific)
Patient Engagement 365 Theater
Patient Engagement 365
Technology

Information

Join us to explore how TeleVox's SMART SMS and SMART Voice technology are transforming contact center operations and patient engagement. In this 20-minute presentation, Vijay Verma, TeleVox VP of Product, will reveal how this cutting-edge solution dramatically reduces call volumes that require human intervention while providing patients with 24/7 self-service access to critical services such as information, billing support, appointment management, prescription refills, and more. Learn how our SMART Agent solutions empower healthcare contact centers to streamline operations, improve staff efficiency, and enhance overall patient satisfaction. With advanced AI capabilities, SMART Voice and SMART SMS enable seamless self-service experiences that free up staff to focus on more complex tasks, reducing burnout and operational costs. Don’t miss this opportunity to discover the future of patient relationship management and how TeleVox is redefining the healthcare experience.

Sub-Topic Category
Digital Health Technologies
Target Audience
Chief Digital Officer/Chief Digital Health OfficerChief Quality Officer and Chief Clinical Transformation OfficerCIO/CTO/CTIO/Senior IT
Format
20-Minute Show Floor Session
TeleVoxC3718-04TeleVox is a leading provider of omnichannel digital patient engagement technology. Our solutions are used by more than 10,000 healthcare organizations—from hospitals and health systems to pharmaceutical companies and community health centers—to engage, educate, and empower patients throughout their care journey. Our EHR-integrated platform supports automated, two-way interactions via SMS text, live chat, and voice, resulting in personalized, customizable messages that encourage patients to act. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue while making the healthcare communication process easier for everyone.