Speeding the Pace of Innovation in Healthcare with AI
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In today’s healthcare landscape, customer experience (CX) innovation is key to staying competitive. This session delves into how leading healthcare organizations are leveraging AI, automation, and analytics to drive exceptional patient outcomes.
Explore real-world applications of generative AI, conversational AI, and predictive analytics that transform patient interactions, optimize agent performance, and elevate supervisor capabilities. Learn how these technologies streamline support, personalize experiences, and boost efficiency across channels.
Join Marcus Garcia, RVP Healthcare at NICE, for this engaging presentation and leave with a roadmap to harness AI and automation to accelerate innovation, avoid common pitfalls, and position your organization as a leader in healthcare CX transformation.
