AI Agents for Healthcare: Your Prescription for Better Patient Service Experiences

AI Agents for Healthcare: Your Prescription for Better Patient Service Experiences

Thursday, March 6, 2025 2:10 PM to 2:30 PM · 20 min. (US/Pacific)
AI Pavilion Theater
AI Pavilion
Technology

Information

Healthcare organizations are under pressure to enhance patient experiences, streamline operations, and deliver 24/7 support. As a result, many are turning to AI Agents, powered by Generative and Conversational AI, to scale patient engagement, optimize contact centers, and assist human agents in real-time. Attend this session to hear how leading healthcare organizations are using AI Agents to automate common service experiences like insurance updates, refill requests, medication questions, paying bills – and seeing significant results like 40% containment rate within a single month. Uncover how to get started with secure and compliant self-service and form your AI workforce of the future. 

Topic
Emerging Technologies
Target Audience
Chief Digital Officer/Chief Digital Health OfficerIT ProfessionalVP of other IT/IS Department
Format
20-Minute Show Floor Session
Session #
AI37
Cognigy, Inc.138Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. More than 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Fabletics, Nestlé, Frontier Airlines, Mercedes-Benz, and Toyota.