EHR and Contact Center Integration Drives Outcomes

EHR and Contact Center Integration Drives Outcomes

Wednesday, March 5, 2025 3:30 PM to 3:50 PM · 20 min. (US/Pacific)
Patient Engagement 365 Theater
Patient Engagement 365
Process Analysis and Redesign

Information

In this session you will learn how Genesys is increasing patient engagement, improving outcomes, and increasing workflow efficiency through integration with critical platforms like EPIC.  In addition, we will show how seamless, omni-channel experiences for patients, members and employees are orchestrated through the use of embedded AI technology.

Sub-Topic Category
User Experience, Usability, and User-Centered Design
Target Audience
CMIO/CMOData ScientistInformation Management ProfessionalIT ProfessionalProgrammers/DevelopersVP of other IT/IS Department
Format
20-Minute Show Floor Session
Genesys Cloud Services, Inc.C4110Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.