AI-Powered Transformation in Patient Access Centers

AI-Powered Transformation in Patient Access Centers

Tuesday, March 4, 2025 1:10 PM to 1:30 PM · 20 min. (US/Pacific)
AI Pavilion Theater
AI Pavilion
Workforce

Information

Traditional patient access operations are burdened by inefficiencies, manual documentation, and fragmented insights, leading to slower resolutions and missed opportunities. By adopting conversation intelligence healthcare organizations can use AI to rapidly drive improvements while reducing overall effort by —automating call summaries, surfacing hidden trends, and streamlining data analysis without technical complexity. In this session, CallMiner experts will explore how AI-driven insights can:



  • Reduce after-call work and improve operational efficiency

  • Uncover risks, trends, and opportunities in real-time

  • Empower teams with intuitive, governance-focused AI tools


Attendees will gain actionable strategies to enhance patient experience, optimize workflows, and drive smarter, data-backed decisions. Don't miss your opportunity to discover how to unlock the power of AI and conversation intelligence!

Sub-Topic Category
Workforce of the Future
Target Audience
CEO/COOCIO/CTO/CTIO/Senior ITVP of other IT/IS Department
Format
20-Minute Show Floor Session
CallMiner128Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement.