How Northwestern Medicine drives better outcomes with AI-powered process intelligence

Whether it's the journey of a patient, a purchase order, a claim, or an IT ticket, healthcare providers, like any other business, are comprised of interconnected processes. Yet achieving true excellence in healthcare is easier said than done—because a great disconnect often exists at the heart of many organizations. Departments operate in silos, speaking their own languages, while systems fail to integrate seamlessly, and processes, though operational, are often misaligned or inefficient. This lack of a shared understanding of how the organization actually functions—and how it can be improved—leads to inefficiencies, frustrations, and lost value.

In today's fast-changing world, where the pressure to deliver greater efficiency is more urgent than ever, overcoming this disconnect is critical. Healthcare leaders must ensure that processes not only function but also foster collaboration, support patient-centric care, and empower teams to thrive. Process intelligence provides the clarity needed to bridge these gaps, revealing inefficiencies in areas such as admissions, discharges, utilization review, and claims management. By creating a unified view of operations and enabling data-driven improvements, process mining ensures that departments, systems, and people work seamlessly together toward a common goal.

In this session, we'll explore how AI-driven process intelligence can transform healthcare organizations by reducing inefficiencies, alleviating struggles, and delivering impactful, high-quality patient experiences. We will detail Northwestern Medicine's journey with process intelligence from procurement to breast imaging, showcasing how they are at the forefront of using process mining to transform their operations.