Launching a Successful Patient Experience Program

Like many industries, it is important to understand your patient/consumer of your services. What drives their excitement and what are their pain points? During the pandemic, healthcare systems saw how quickly digital health virtual care programs could be rolled out, offering confidence and lessons to inform a more guided approach to offering a more digital patient experience that smooths areas of frustration, while not interfering with what already delights patients. This session will look at how to strategically roll out a digital patient experience program, with internal support, that also benefits care teams and the healthcare system.