Virtual Checkout: Optimizing the Patient Experience with Novel Technology
Wednesday, March 5, 2025 12:45 PM to 1:45 PM · 1 hr. (US/Pacific)
Venetian | Level 3 | Lido 3101
General Education
Process Analysis and Redesign
Information
In this session, we will introduce you to a digital whiteboard to check out patients seamlessly from their exam room. We will review the design, pilot and implementation process for this workflow that was created for a new specialty-care space, and how you can implement a telemedicine-based checkout solution at your institution.
Sub-Topic Category
User Experience, Usability, and User-Centered Design
Target Audience
Advocacy Groups Focused on Patient, Family Member, or CaregiverClinical InformaticistPhysician or Physician’s Assistant
Level
Intermediate
CEU Type
CAHIMSCIIPCMECNECPDHTSCPHIMSPMI/PDU
Contact Hours
1.00
Format
60-Minute Best Practice
Learning Objective #1
Explain the concept of Virtual Checkout and understand how it streamlines the patient checkout process
Learning Objective #2
Analyze data associated with the Virtual Checkout workflow in order to ensure optimized patient experience and operational staffing
Learning Objective #3
Design a Virtual Checkout workflow for your own institution, utilizing existing telehealth or other call center platforms
Session #
104
Documents & Links
Session Evaluation