A High Reliable Journey: First Canadian Bi-Directional Infusion Pump Interoperability
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Mackenzie Health, a high reliability organization, embarks on a zero harm journey with the commitment to deliver reliable and safe care to our patients. Research has demonstrated repeatedly that smart pump interoperability reduces infusion medication administration errors. In addition, this integration brings forward improvement quality and timeliness of clinical documentation. Our digital health clinical informatics, nursing and pharmacy teams developed an interdisciplinary collaborative approach to create interoperability between our electronic medical record and infusion pumps. Let’s examine the integration to connect two systems, 2,500 pumps, and approximately 2,000 hardware devices to act as a single unit in Canada’s first bi-directional interoperability implementation. Discover effective engagement strategies that were pivotal to success, a governance structure that supported collaborative decision making, and lastly a comprehensive training and go-live strategy as we endeavored to achieve an organization-wide change in nursing and pharmacy practice.