People-First AI in Healthcare: Simplifying IT & Service Operations Without Adding Complexity

Healthcare organizations are under pressure to modernize service operations while managing increasing complexity across clinical, IT, and employee experiences. AI promises efficiency, but too often introduces fragmented tools, opaque automation, and added operational burden.

In this 20-minute session, Freshworks will share how healthcare IT and operations teams are using People-First AI to simplify service delivery across IT, employee, and support workflows, without disrupting existing systems or overwhelming staff. 

Attendees will learn how AI can be applied pragmatically to automate routine work, surface actionable insights, and enable faster resolution across service desks and operational teams.Through real-world healthcare use cases, we’ll demonstrate how unified service management and explainable AI help teams reduce ticket volume, improve response times, and deliver better experiences for clinicians and staff, while maintaining control, security, and trust.

Attendees will leave with a practical framework for deploying AI in healthcare operations that drives immediate impact today and scales for the future.