Transforming Patient Throughput, Capture and Experience Through AI

Healthcare organizations face mounting pressure to improve efficiency, patient experience, and financial performance. Hopper by HOPCo - the only configurable, intelligent healthcare platform - addresses these challenges by unifying fragmented tools into a single, integrated ecosystem. Hopper spans the entire care continuum, serving physician practices, ASCs, health systems, and payors with a suite of solutions including Insights, Patient Engagement, EMR integration, and imaging, all powered by Hopper Intelligence and supported by strategic partnerships like Microsoft and Dialpad.

A unified technology platform is critical for the adoption of AI. Unlike point solutions, Hopper enables seamless workflows and data connectivity, creating the foundation for Agentic AI to drive measurable impact. In partnership with Dialpad, we have transformed contact center operations for large, complex practices improving patient capture, throughput, and experience. By leveraging AI-driven call routing, real-time transcription, and predictive analytics, staff efficiency increased while patient engagement soared.

In a Dialpad case study, it was reported that AI-powered call routing and scheduling reduced patient wait times, automated follow-ups and appointment confirmations increased patient capture, real-time transcription and sentiment analysis improved staff efficiency, and personalized engagement led to faster issue resolution and an overall enhancement of patient experience.