Orchestrating the Patient Journey with Agentic AI

Healthcare has reached a breaking point where workforce shortages and operational friction cost the industry billions. While most automation merely deflects simple tasks, Agentic AI acts as a "control tower," reasoning across EHR, CRM, and billing systems to execute complex, multi-step workflows.

In this session, Marcus Garcia and Sunny Nanda from NiCE, demonstrate how Agentic AI Orchestration serves as the "connective tissue" of the healthcare ecosystem. By moving beyond simple automation to autonomous agents that can reason across clinical (EHR) and operational (CRM, Payer Portals) systems, organizations can transform high-friction touchpoints into seamless flows.

Key Benchmarks & Strategic Takeaways:

Seamless Adjudication: Learn how AI agents navigate complex insurance conversations to resolve claims in minutes, reducing cycle times by 82%.
Unified Engagement: Transition from reactive support to proactive orchestration, turning service interactions into opportunities for care gap closure and preventative outreach.
Operational Resilience: Achieve a 270% ROI by automating "low-value" manual tasks, allowing staff to focus on high-complexity coordination and trust-building.
Trust at Scale: Build a transparent ecosystem where data moves as fast as the patient, defining the next standard of care.