Reinventing patient access with Automation and AI

Wednesday, March 11, 2026 3:15 PM to 4:15 PM · 1 hr. (US/Pacific)

Level 3 | Murano 3301A

Industry Solutions Sessions

Artificial Intelligence in Healthcare

Information

The traditional patient access model is in need of new strategies to meet rising healthcare demand and staffing shortages. Teams are being asked to do more with less: balancing rising volumes, while reducing abandonment. Join this session to earn how leading healthcare organizations are leveraging automation and AI to build connected omnichannel experiences, support high-volume requests, and integrate service journeys with scheduling, EHR, and operational systems. This session will explore real-world strategies for scaling patient access, improving agent productivity, and building resilient service operations.

Target Audience

CEO/COOChief Data OfficerChief Digital Officer/Chief Digital Health OfficerChief Innovation OfficerCIO/CTO/CTIO/Senior ITCISO/CSOIT Professional

Level

Introductory

Format

Panel Discussion

Learning Objective #1

Learn how to design and deliver omnichannel patient access across voice, SMS, chat, AI agents, and digital self-service using Twilio’s platform.

Learning Objective #2

Learn what AI and automation patterns are driving measurable improvements in speed-to-answer, containment, and patient experience.

Learning Objective #3

Learn implementation best practices, security/compliance considerations, and how access modernization can drive NPS.