Redefining Patient Experience: Lessons from Catholic Health’s Connected Care Strategy

Catholic Health is redefining what a modern care experience looks like. In this session, leaders from Catholic Health share their journey to building a more connected, compassionate, and digitally enabled patient environment within their new Good Samaritan University Hospital Pavilion. Discover how their strategic approach, centered on value, viability, and patient dignity, has transformed workflows, strengthened clinical collaboration, and elevated the experience for patients and families. Hear firsthand lessons, challenges, and insights that any health system can apply on the path to smarter, more human-centered care.