Beyond the Black Box: Real-Time Voice in Healthcare with Deepgram and AWS SageMaker

Voice is the most natural interface humans have ever had — yet the systems we've built in healthcare treat it like it doesn't exist. This session explores why voice remains a "black box" in clinical workflows and what it actually takes to fix it in production. Attendees will hear how deploying Deepgram's Nova-3 Medical model natively within AWS SageMaker eliminates the two barriers that kill most voice AI projects before they ship: the security risk of routing PHI outside your infrastructure, and the latency that makes AI feel like a liability instead of a tool. Whether you're a health IT leader evaluating your voice strategy or an engineer tired of stitching together fragile pipelines, this session offers a practical, human-centered look at what it takes to build systems accurate enough to trust with a drug name in a moment of crisis and fast enough that the technology finally disappears.