Care Compass: Scaling Intelligent Navigation for Better Health Outcomes

Complex healthcare systems increasingly challenge patients and caregivers to navigate fragmented care coordination, medication management, and benefits utilization. This session explores how agentic AI—autonomous digital assistants offering personalized, context-aware support—can transform healthcare delivery by simplifying processes and providing proactive guidance. Current tools lack integration across EHRs, claims data, and community services, leaving patients with disconnected resources and incomplete support. Agentic AI systems address these gaps through real-time, individualized assistance including medication adherence reminders, benefits navigation, and caregiver coordination. Attendees will learn how pilot-ready applications demonstrate measurable improvements in patient engagement and outcomes, enabling providers to integrate intelligent, patient-centered solutions with comprehensive clinical services. The session showcases how these innovations empower patients, ease caregiver burden, and establish new benchmarks for digital health support in an increasingly complex healthcare environment.