Frontline Innovation: How Non-IT Teams Are Building AI Workflows

While most healthcare AI initiatives are IT-led, this session highlights a different path—frontline teams building and launching automations themselves. The Chief Digital Transformation Officer and Program Manager for AI Agents at a large academic medical center share how they created a collaborative framework with IT to enable no-code workflow development. By establishing processes for data feed integration, QA, governance, and outcome measurement, the organization empowered staff to launch AI-powered workflows quickly and safely without burdening technical teams. Attendees learn how digital transformation and IT partnered to identify high-value use cases, enable secure data access, and reduce typical six-month implementation timelines to weeks. The session offers practical insights into democratizing automation through low-code tools and building guardrails ensuring safety, scalability, and sustainability, including early wins, governance structures, and expansion plans.