Practice-Informed Innovation: Building a Scalable Voice of the Practice Framework

Healthcare IT initiatives often fail to reflect clinicians' real needs due to gaps between development teams and day-to-day care provider experiences. To bridge this gap, Mayo Clinic's Clinical Systems Oversight developed a structured, repeatable approach to capturing the "Voice of the Practice"—an enterprise-level framework consolidating, synthesizing, and acting on feedback across clinical and operational domains. This model prioritizes sustainability, leveraging tools like generative AI to reduce manual effort and accelerate translation from insight to execution.