Expanding Patient Access and Reducing Costs with Interoperable AI Agents

As health systems confront rising call volumes, staffing constraints, and mounting pressure to improve access, traditional front-office workflows are reaching their limits. What does it look like to redesign patient access when AI agents become part of the operating model, helping expand access and reduce costs?
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In this session, hear from leaders at Commure and a forward-thinking health system partner for a candid discussion on the next evolution of patient access. We’ll share how interoperable AI agents streamline scheduling, route calls intelligently, automate follow-ups, and sustain 24/7 patient engagement. By integrating directly with EHRs and scheduling systems, these agents help patients progress through the continuum of care with far less manual work.
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We’ll explore both the operational realities and the strategic ambition: how organizations are addressing call abandonment rates and high turnover rates, reducing manual burden, and designing governance frameworks that allow agentic automation to scale responsibly.
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Participants will leave with a clear understanding of how integrated agentic workflows don’t just perform tasks, but communicate across the healthcare ecosystem to create a more patient-centric experience.