Expanding Patient Access and Reducing Costs with Interoperable AI Agents
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As health systems confront rising call volumes, staffing constraints, and mounting pressure to improve access, traditional front-office workflows are reaching their limits. What does it look like to redesign patient access when AI agents become part of the operating model, helping expand access and reduce costs?
In this session, hear from leaders at Commure and a forward-thinking health system partner for a candid discussion on the next evolution of patient access. We’ll share how interoperable AI agents streamline scheduling, route calls intelligently, automate follow-ups, and sustain 24/7 patient engagement. By integrating directly with EHRs and scheduling systems, these agents help patients progress through the continuum of care with far less manual work.
We’ll explore both the operational realities and the strategic ambition: how organizations are addressing call abandonment rates and high turnover rates, reducing manual burden, and designing governance frameworks that allow agentic automation to scale responsibly.
Participants will leave with a clear understanding of how integrated agentic workflows don’t just perform tasks, but communicate across the healthcare ecosystem to create a more patient-centric experience.
