Managing the Rise of Patient Payments through Payer Portals

As patient financial responsibility continues to rise, a growing share of payments are flowing through payer portals such as Optum Pay, ECHO, and Zelis and reaching healthcare practices as virtual cards — often creating manual workflows and operational challenges for staff. In this session, Matthew Bernier, VP of Payer Solutions, explores the trends driving patient payments through payer portals, what the shift means for hospitals and healthcare practices, and how they can address impacts effectively. Attendees will:

·       Gain a clear view of the benefits and drawbacks of portal-based payments

·       Learn best practices for incorporating Straight Through Processing to expedite access to funds and eliminate reconciliation complexity through PayerSync.

·       See a brief demo of PayerSync in action, from payment delivery to posting.