Accelerating Artificial Intelligence (AI) Literacy in Public Healthcare

Changi General Hospital (CGH), Singapore, launched a large-scale AI literacy programme to prepare staff for safe adoption of emerging AI tools. With generative AI platforms such as the national Pair platform and SingHealth’s Tandem system gaining traction, CGH recognised that democratising access required education rather than restrictions.

In partnership with AI Singapore (AISG), CGH deployed a standardised curriculum delivered by NUS and NTU faculty, aligned with Singapore’s National AI Strategy 2.0. The programme equipped staff with foundational AI knowledge, responsible usage practices, and governance awareness to balance innovation with patient safety.

Key outcomes included 85% completion across 3,200 executives and above, with 2,650 staff demonstrating measurable gains in AI knowledge retention and responsible platform use. The initiative showed that education can serve as both an enabler and a governance tool, embedding AI risk mitigation directly into organisational practice.

This presentation will share methodology, partnership models, and lessons from scaling AI literacy across a major healthcare institution. Attendees will gain practical strategies for embedding AI education, designing governance frameworks for democratised access, and sustaining clinical excellence while embracing innovation.