Creating a Digital Family Engagement Platform that Demonstrates Value

Taking a digital-first approach to family engagement, this Children's hospital has pioneered a digital Family Health Engagement Platform designed to deliver a tailored, data-driven experience. This includes standardizing educational content so that patients receive the same material for a condition, regardless of whether they were seen in the emergency department, inpatient or ambulatory setting.

Children's identified ways the health system’s digital education could help families and deepen the connection between patients and care teams — both within and beyond the facility walls – while gaining a deeper understanding of what educational materials work with which patient populations, including timing for engaging with the material. A focus was placed on connecting materials with outcomes and tracking engagement with materials with demonstrated value. This session will examine how to strategically roll-out a digital patient experience program with internal support, facilitating patient, family, care team, and health system engagement.