Invisible Frontlines: Supporting IT Professional's Mental Health in Telehealth Service

Burnout and mental health issues among medical providers have been extensively documented, prompting the development of support systems tailored to their needs. However, the mental health challenges faced by IT professionals supporting telehealth services remain largely unrecognized. This session explores the emotional toll experienced by IT staff in high-stakes clinical environments, highlights a critical incident that exposed this gap, and outlines a structured support framework developed to address their unique needs. Using Scott’s Three-Tier Interventional Model, we implemented targeted interventions including mandatory debriefings, stigma-free access to mental health resources, and simulation-based training. Our findings underscore the necessity of extending mental health support beyond clinicians to include all members of the telehealth team.