From Evaluation to Scale: A Blueprint for Ambient Artificial Intelligence Success

As artificial intelligence (AI) solutions flood the healthcare market, health systems face growing pressure to distinguish between hype and tools that can truly transform operations. This session offers a behind-the-scenes look at how Cleveland Clinic rigorously evaluated, implemented and scaled ambient AI across more than 80 specialties—not just as a technology point solution, but as a strategic initiative to reduce administrative burden, augment clinician workflows and transform system performance. Attendees will learn how a data-driven approach enabled enterprise-wide deployment aligned with clinical, operational and financial goals. Key outcomes included a 67 percent reduction in cognitive burden (as reported by piloting clinicians), nearly 50 percent fewer after-hours charting hours and industry-leading clinician adoption. Presenters will share actionable lessons on vendor selection, workflow integration and performance measurement. The takeaway: when thoughtfully deployed, ambient AI can move beyond pilot promise to deliver measurable enterprise-wide improvements to documentation efficiency, clinician well-being and patient care.