How Artificial Intelligence-Enabled Digital Front Doors Streamline Patient Interactions

Today, healthcare systems face challenges managing millions of patient interactions annually, due to the volume and the fragmented work across departments and tools when handling routine administrative tasks like appointment scheduling, medication refills, referrals and prior authorizations. This session highlights how two healthcare systems have implemented AI-native contact centers, AI agents, and patient-facing applications to improve patient care and experience, like reduction in missed appointments and expedited referral process. The panel will also explore revenue opportunities and the critical role of data interoperability in building and scaling AI-enabled digital front doors. Attendees will gain practical strategies for integrating AI into existing workflows without compromising quality or compliance, empowering organizations to meet rising patient expectations while improving operational resilience and sustainability.