Hospital Meets Hospitality: NYU Langone Health’s Cultural Journey

Monday, March 9, 2026 3:15 PM to 4:00 PM · 45 min. (US/Pacific)
Level 2 | Venetian E
Executive Summit
Executive - Leadership Strategies

Information

Note: This Summit is part of the Executive Plus option and qualification is required.

A leading healthcare organization has pioneered an innovative approach by incorporating hospitality principles into its medical services. This strategic initiative transforms traditional patient care by introducing elements of luxury hospitality—emphasizing comfort, personalization, and attentive service—across its extensive network of practices and outpatient facilities.

Target Audience
CEO/COOChief Data OfficerCIO/CTO/CTIO/Senior IT
Level
Intermediate
Format
Case Study
Learning Objective #1
Examine the principles of luxury hospitality and evaluate their impact on patient satisfaction, staff engagement, and operational efficiency within healthcare settings
Learning Objective #2
Develop strategies to implement service-oriented models inspired by hospitality principles in healthcare organizations, focusing on personalization, comfort, and attention to detail to enhance the patient experience
Learning Objective #3
Assess the scalability and sustainability of the approach to integrating hospitality into healthcare operations and identify key factors for successful adoption across diverse hospital networks
Session #
ES-9

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