SeatMate™

SeatMate™, the first healthcare virtual agent harnessing AI to infuse human intelligence with empathy to drive action. SeatMate guides CSR and patient interactions with intelligent scripting, which reduces training and onboarding time, while empowering CSRs to have the right conversation with individual patients from their first day of service. The AI assistant also enhances self-service through conversational and empathetic chat capabilities, making it easier for patients to get help. RevSpring’s solution fosters better financial outcomes by using data to create actionable and personalized interactions throughout the entire patient journey.