Enhancing Patient and Employee Experience: The Role of Smart Room Technology at Northwell Health
Information
Join leaders from Northwell Health’s Patient and Customer Experience team as they discuss how smart room technology has been integrated into Northwell’s patient and employee experience strategy. This session will provide valuable insights into their innovative approach to designing and implementing Smart TV and digital whiteboard solutions that integrate with systems such as the EMR, Meal Ordering, Real-time Location Services, and more to enhance the patient experience and streamline staff workflows. Northwell will also discuss how they measure the impact of this technology, specifically on nursing units at North Shore University Hospital. Attendees will hear how smart rooms are providing tangible benefits to patients, families, clinicians, and hospital staff to humanize the healthcare experience for all.
