The Consumer-Centric Revolution: Redesigning Healthcare for the Digital Age
Monday, March 3, 2025 2:00 PM to 2:30 PM · 30 min. (US/Pacific)
Smart Health Transformation Forum
Information
This session is part of the Smart Health Transformation Preconference Forum and additional registration is required.
This session explores how consumerism is transforming healthcare, pushing organizations to rethink how they deliver care. Attendees will discover innovative approaches to creating patient-centric experiences through human-centered design and digital transformation. Learn how leveraging consumer data, technology, and design thinking can enhance patient engagement, streamline services, and improve outcomes. This session will provide practical insights on how healthcare organizations can position themselves for success in today’s competitive and consumer-driven healthcare landscape.
Topic
Emerging TechnologiesPatient ExperienceWorkforce of the Future
Target Audience
Chief Digital Officer/Chief Digital Health OfficerChief Quality Officer and Chief Clinical Transformation OfficerCMIO/CMO
Learning Objective #1
Understand the influence of consumerism on healthcare by identifying key trends in patient expectations and demands for digital-first, patient-centric care experiences.
Learning Objective #2
Analyze the role of human-centered design and consumer data in enhancing patient engagement, identifying how these tools drive meaningful improvements in service delivery and outcomes.
Learning Objective #3
Apply digital transformation principles to design strategies that enable healthcare organizations to deliver seamless, competitive, and patient-focused experiences.
Session #
SHF-7