Meeting the “Patient as Consumer” Expectation – A Clinical Perspective
Monday, March 3, 2025 2:45 PM to 3:30 PM · 45 min. (US/Pacific)
Venetian | Level 2 | Titian 2201
Smart Health Transformation Forum
Information
This session is part of the Smart Health Transformation Preconference Forum and additional registration is required.
This panel examines the evolving “Patient as Consumer” trend, highlighting patients' growing expectations for seamless healthcare experiences akin to those in retail or tech sectors. Bringing together clinical leaders and digital health experts, the discussion will cover strategies to enhance digital access, maintain continuity of care, and balance innovative solutions with clinical integrity. Panelists will offer insights and practical approaches to designing patient-centered experiences that align with provider workflows and drive meaningful outcomes in today’s consumer-driven healthcare landscape.
Sub-Topic Category
Patient ExperienceWorkforce of the FutureEmerging Technologies
Learning Objective #1
Understand the “Patient as Consumer” shift by identifying key expectations patients have for seamless, consumer-like healthcare experiences.
Learning Objective #2
Analyze strategies clinical leaders use to enhance digital access and continuity of care, balancing innovation with clinical integrity.
Learning Objective #3
Evaluate practical approaches to designing patient-centered experiences that support both provider workflows and patient outcomes in a consumer-driven healthcare setting.
Session #
SHF-8
